Deliver high-quality IT services aligned with business needs — demonstrating capability, efficiency, and continuous improvement in IT service delivery.
ISO 20001 is the international standard for IT Service Management Systems (ITSMS), published by the International Organization for Standardization. It specifies requirements for planning, designing, transitioning, delivering, and improving services to meet service requirements and deliver value.
The standard is aligned with ITIL® (IT Infrastructure Library) best practices and provides a framework for establishing, implementing, maintaining, and continually improving an ITSMS. It is applicable to IT service providers of all sizes — from internal IT departments to external managed service providers.
ISO 20001 certification demonstrates your organization's ability to consistently deliver quality IT services, meet service level agreements (SLAs), and continuously improve service delivery performance.
International Standard for IT Service Management
Understand how ISO 20001 improves service delivery and stakeholder satisfaction.
Improve customer satisfaction through consistent, reliable IT service delivery and SLA achievement.
Streamline IT operations, reduce service disruptions, and optimize resource utilization.
Minimize service disruptions through structured incident, problem, and change management.
Demonstrate service management capability to clients, regulators, and procurement bodies.
Embed continuous improvement into service delivery through metrics, reviews, and corrective action.
Align IT services with business objectives, priorities, and strategic direction.
A structured, step-by-step path to achieving your ISO 20001 certificate with ISOQACERT.
Assess current IT service management practices against ISO 20001:2018 requirements.
Define ITSMS scope, service catalog, and service level requirements.
Design and document service management processes (incident, problem, change, release, configuration, etc.).
Implement processes, assign roles, deploy ITSM tools, and train service delivery teams.
Establish KPIs, service level monitoring, and performance reporting mechanisms.
Conduct internal audit of ITSMS and management review of performance.
Stage 1 and Stage 2 audit by ISOQACERT/LL-C auditors; certificate issued upon successful completion.
ISO 20001 is relevant to any organization delivering IT services — internally or externally.
We combine international accreditation, global reach, and expert training to deliver certification you can trust.
Our certifications are internationally accredited through the IAF network, recognized by procurement bodies and regulators worldwide.
Backed by LL-C (Certification) Czech Republic, operating in 86+ countries with global certification credibility.
Certified ISO 20000 Lead Auditor and Lead Implementer training programs through our Exempler or ERCA-accredited training division.
Demonstrate world-class IT service management capability.
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